-tictech message:
I have to agree with everything that Charlie said below. The bottom line
is that this technology is just too good to "just sit there". All the
problems mentioned can be fixed.
As to the non-ejecting CD's, this problem is with some of the new CWS
computers. I never bothered calling a Dell tech to come out with the
earlier sticky Floppy problem where I just needed to remove the drive and
move the little button back and forth several times to fix it. But then I
didn't have a Dell tech out to change motherboards either and we all have
different "comfort levels" of getting inside a computer case. This CD
eject problem is one of the lever not moving far enough so it is completely
different from the Floppy problem. I shouldn't have lumped them
together. But, both problems come from Dell using drives where you are
supposed to actually push the button on the drive put into cases where you
need a lever to get back to the button.
I might get into trouble for mentioning this, but it is possible for you to
get the CWS crew to fix ONE CWS in your faculty room to bypass Bess for the
Free e-mail systems like HotMail. It doesn't turn off Bess, but just
allows the free e-mail systems through. Sometimes you just need to get to
your home e-mail while at work so it is nice of the downtown crew to do
this. It may take a little while since they are VERY busy down
there. Please don't flood them with requests. (Your Librarians should
know about this).
-Wes Felty
wfelty@gte.net
At 04:20 PM 5/2/2003 -0700, you wrote:
>-tictech message:
>
>I just wanted to chime in with some advice and a request some feedback.
>
>In reference to the Dell floppy and CD problems mentioned in the postings,
>we did have some problems in the past with the bezel that was too tight for
>the button to freely move in and out. These problems were limited to a
>certain batch of computers last year and I believe we have replaced all the
>bezels for that shipment. If you seem to have problems with the buttons,
>please log a call with the Help Desk. The Network Analysts will either come
>to your school to fix it or call for a repair from the Dell support team.
>The computers are under warranty for three years. However, warranty does
not
>cover cookies, pencils, paper clips and busted floppy covers.
>
>The concerns about accessing all the resources in the schools are
>interesting because this can and does work for everyone that follows
certain
>standards. The new technology is very powerful and our network offers so
>much more than we can push out in the short timeframe that we had. Remember
>we accelerated the timeframe and rolled out the network and computers two
>years early. If you are having problems please call the Help Desk and log a
>request so that the Network Analysts can give you the assistance your need.
>If they don't have the answer, they will find the appropriate resource.
>
>We now have to help everyone come up to speed with new skills. The
>development of the classes we provide for teachers to become familiar with
>the network and the standards is not intended to be a complete network
>degree program. We have taught over 180 teachers and technical coordinators
>since November 2002. We hope that this has wet the appetite for more
>knowledge in the technology area. This summer we will be revamping the
>training courses and I would like your input on what you would like to see
>in the fourth class that Wes Would like developed. Please let me know your
>thoughts.
>
>Thanks!
>
>Charlie Walker
>Manager, Customer Support
>chwalker@seattleschools.org
>252-0303
>
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