-tictech message:
I just wanted to chime in with some advice and a request some feedback.
In reference to the Dell floppy and CD problems mentioned in the postings,
we did have some problems in the past with the bezel that was too tight for
the button to freely move in and out. These problems were limited to a
certain batch of computers last year and I believe we have replaced all the
bezels for that shipment. If you seem to have problems with the buttons,
please log a call with the Help Desk. The Network Analysts will either come
to your school to fix it or call for a repair from the Dell support team.
The computers are under warranty for three years. However, warranty does not
cover cookies, pencils, paper clips and busted floppy covers.
The concerns about accessing all the resources in the schools are
interesting because this can and does work for everyone that follows certain
standards. The new technology is very powerful and our network offers so
much more than we can push out in the short timeframe that we had. Remember
we accelerated the timeframe and rolled out the network and computers two
years early. If you are having problems please call the Help Desk and log a
request so that the Network Analysts can give you the assistance your need.
If they don't have the answer, they will find the appropriate resource.
We now have to help everyone come up to speed with new skills. The
development of the classes we provide for teachers to become familiar with
the network and the standards is not intended to be a complete network
degree program. We have taught over 180 teachers and technical coordinators
since November 2002. We hope that this has wet the appetite for more
knowledge in the technology area. This summer we will be revamping the
training courses and I would like your input on what you would like to see
in the fourth class that Wes Would like developed. Please let me know your
thoughts.
Thanks!
Charlie Walker
Manager, Customer Support
chwalker@seattleschools.org
252-0303
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